Refund Policy

Domain services

There are no refunds on domain services. The money- back guarantee does not apply to domain services.

Shared Hosting, VPS/VDS Services

If you are not completely satisfied with these hosting services and you terminate your account, you will be given a refund of the amount that left unused. This policy only applies to fees paid for hosting services and does not apply to any fees for any additional products or services. The unused money will not be returned if server IP(s) are blacklisted as a result of the activities of the customer.

Dedicated Servers

There are no refunds on dedicated servers. The money- back guarantee does not apply to dedicated servers.

Colocation services

There are no refunds on colocation services. The money- back guarantee does not apply to colocation services.

SSL certificates and other web security products

A 30 Day Money Back Guarantee is included on all Symantec™, GeoTrust®, Thawte®, RapidSSL®, Certum®, and Comodo® SSL certificates and other web security products. In the event you are not satisfied with the product and/or the service did not meet your expectations, simply locate the order in question and click Cancel either in your Total Order List, Order Detail Page, or Certificate Options Tab and select the appropriate reason.

Please be advised, store credit can be processed instantly, but a refund typically takes 48-72 hours to process.

Any product that's successfully cancelled must not be in use and must be un-installed and/or revoked. Core Solutions reserves the right to refuse to cancel and/or refund any order that is still in use, not un-installed, and/or not revoked. We guarantee the quality of all our SSL products with a full replacement, refund or store credit of anything you order from our website or by any other means within 30 days of original purchase.

Non-refundable Products and Services

Notwithstanding anything to the contrary contained in this Agreement, there are no refunds of any fee (including without limitation, administrative fee and/or tax) on dedicated servers, or additional products or services such as, install fees for custom software, and/or any other products or services.

Any service that break usage rules described in TOS will be suspended without a refund.